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Account & data

Delete your FinTribe account

Last updated: 22 June 2026

This page explains how to request that your FinTribe account and the personal data associated with it be deleted, what is deleted, what we are required to keep, and for how long. FinTribe is a women-focused financial platform offering structured savings, fixed-income investing, wallet and virtual-account services, and community (tribe) features.

How to request account deletion

  1. Withdraw any remaining balance

    Move any funds in your wallet, contributions, or matured fixed-income savings to your linked bank account first. Any balance still on the account when it closes is frozen — not paid out — and can only be released to a verified bank account in your name.

  2. Delete your account in the app

    In the FinTribe app, go to Settings and use the Delete account option. Your account closes immediately and you are signed out everywhere. If you no longer have access to the app, email us instead using the button below — send the request from, and include, the email address and phone number registered to your account.

  3. Changed your mind? You can come back

    Until your data deletion is completed, signing up again with the same email restores your account and its history, or our support team can restore it for you on request.

  4. We delete your data

    After your account is closed we delete your personal data within 30 days, keeping only the records we are legally required to retain (see below). Emailed requests are verified first — we may ask you to confirm details, which protects your money and your data.

Prefer email? Send your request to support@thefintribe.com from your registered email address.

Email a deletion request

Before you delete

  • Your account closes immediately and you are signed out on every device. Once your data deletion completes, it cannot be undone.
  • Withdraw any remaining balance first — any funds left on the account are frozen at closure and can only be released to a verified bank account in your name, subject to applicable law and any holds required for investigations.
  • You lose access to your tribes, your savings history, and any in-app rewards or milestones you have earned.
  • Please settle any pending transactions. Some actions may be unavailable while funds are still in transit.

What data is deleted and what is kept

Deleted

When we close your account we delete the following, within 30 days of completing your request:

  • Your profile and identity details — name, profile photo, username (user tag), date of birth, gender, and location.
  • Your contact details — email address and phone number — except where they form part of records we are required to keep.
  • Your tribe chat messages and other community activity.
  • Device identifiers and app-usage data we hold about you.
  • Your communication and marketing preferences, and your referral associations.

Kept (where required)

We are legally required to retain some records even after your account is closed. These include:

  • Transaction and financial records — deposits, withdrawals, contributions, fixed-income subscriptions, and wallet and virtual-account activity.
  • Identity-verification (KYC) records, including the records relating to verification of your Bank Verification Number (BVN).
  • Records we need to meet our legal, tax, accounting, anti-money-laundering, and regulatory obligations, and to resolve disputes or prevent fraud.

How long we keep retained records

The records listed under “Kept” above are retained for the minimum period required by applicable Nigerian financial-services regulation — generally at least five (5) years after your account is closed — and for as long as needed to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. When a record is no longer required, we delete it or anonymise it so it can no longer be linked to you.

This handling is consistent with our Privacy Policy and Terms of Use, which describe your data-protection rights, including your right to request deletion of your personal data.

Need help?

If you have any questions about deleting your account or your data, contact our support team at support@thefintribe.com. We aim to acknowledge deletion requests promptly and to complete verified requests within 30 days.